Carpet, Upholstery, Tile & Grout Cleaning.
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Carpet Cleaning Scams Revealed!

Former cleaner who worked for a bait and switch company.

How to avoid being a bait and switch victim:

  • One of the best ways to find a good carpet cleaning company is to ask family and friends for referals. Knowing the company has done a good job for people you trust will give you peace of mind.
  • How long has the company been in business? Avoid fly-by-night companies even if they are offering low-low prices.
  • What type of cleaning method do they employ? Do they offer more than one method? Discuss with the professional the best cleaning method for your carpet or area rug.
  • What does a basic service include and how much are they charging per square foot? Knowing a company's square foot price and what is included in this price is key in determining which reputable company offers the best deal.
  • Do they try to charge more to prespray your carpet? The only way to properly clean a carpet is to prespray first and this service should be included in the estimate.
  • Get a written quote before they start cleaning your carpet.
  • Ask questions if you don't understand something.
  • If the price quoted in flyer or on phone is too good to be true, it probably is their way of getting in your house to do a hard upsell.
  • Be cautious of any company that appears on your doorstep uninvited or contacts you over the phone.
  • Be wary of companies that advertise a cleaning price by the room. Rooms are different sizes and the charge should be based on the amount of carpet cleaned (work done).
  • If cleaning company charges by room, what is a room to them? A closet, hall, bathroom, or an entrance might all be considered as rooms. Large rooms might be considered 2 or 3 rooms. Living and dining room combo might be considered multiple rooms. This is one way cleaning companies might get out of cleanig 5 rooms for $79.99 special that turn out to be a bill for $300.
  • Call the Better Business Bureau to check on the company's standing and find out if any complaints have been logged against the company. If so, try to find out the number and nature of the complaints.
  • Once you have identified 2 - 3 companies, have a representative come to your home to determine the type of cleaning method that is most suitable for your job, as well as inspect your carpet or area rugs for problem spots. After this inspection, the representative should be able to provide you with a written estimate that should be the final bill unless you as a customer add more cleaning work to the agreement.
  • What is the company's policy if I'm not satisfied with the work, or need an area redone? Will they stand behind their work?
A Little Bit About Ourselves.

Las Cruces' Superb Carpet & Tile / Grout Cleaning has been serving the local area residents for 20+ years. If you are looking for the cheapest prices, I am sorry you will have to keep on looking for another 'cleaning' company. We strive to offer the best cleaning at resonable prices, year in - year out. We use trained technicians, quality cleaning solutions and industrial equipment to achieve the cleanest results possible. So when you recommend us to your friend/family, or send us to clean for your elderly parent(s), you can rest assured we will be looking to clean their carpet/upholstery/tile/grout and NOT their wallets. Why do we do business this way? "Do unto other as you would have them do unto you" is how we conduct our business.

Superb Carpet & Tile / Grout Cleaning is a family run business founded in Las Cruces, NM in 1984.

The goal of Superb Carpet & Tile / Grout Cleaning is simple : CUSTOMER SATISFACTION. Over the years, our business has continued to grow and thrive because of repeat customers and referrals. Please look through our website, visit our photo pages; and if you have any questions or comments, please email us or call us.

Superb Carpet & Tile / Grout Cleaning 100% Satisfaction Guarantee!

At Superb Carpet & Tile / Grout Cleaning, we want you to be delighted with our work! Therefore, every cleaning job we do comes with a risk-free guarantee. What does this mean for you? - If you are not happy with our work, we will redo the job/area for FREE! Plus, we understand you might have some difficult spots, so if they reappear, call us and WE will reappear. We give you 30 days to call us back for a redo with no hassle and no charge! And, if you are still not satisfied, ASI will refund your money back. We have been offering this guarantee for over 34 years because nothing is more important to us than your complete satisfaction. Thank you!